Privacy Policy

1. Who we are

Amtosphere (“we”, “us”, “our”) provides industrial cleaning, industrial supply, plant and machinery hire, and construction and maintenance services in South Africa, and operates the website www.amtosphere.co.za.

We are the responsible party for personal information processed through this website, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA). Our Information Officer can be contacted at info@amtosphere.co.za.

2. What information we collect

When you send a quote request or contact us, we collect the information you choose to give us:

• Your name and surname
• Company or department name
• Email address and phone number
• Tender or RFQ reference number, closing date and site location
• Details of the work or products you need

We also collect limited technical information needed for the website to work securely, such as your IP address and browser type, which our hosting provider records in server logs. See section 7 and our Cookie Policy.

We do not knowingly collect special personal information or information about children through this website.

3. How we use your information

• To respond to your enquiry, quotation request or tender
• To deliver the services or products you appoint us for
• To communicate with you about your project, quotation or account
• To provide compliance documents requested by procurement officials
• To meet our legal, tax, health and safety and contractual obligations

We do not sell your personal information, and we do not share it with third parties for their own marketing.

4. Legal basis for processing

Under section 11 of POPIA, we process your personal information on one or more of these grounds:

• Consent: you give it when you submit a quote request and tick the consent box.
• Contract: processing is needed to quote for, conclude or perform a contract with you.
• Legal obligation: we must comply with laws such as tax and occupational health and safety legislation.
• Legitimate interest: responding to business enquiries and managing our client relationships.

You may withdraw your consent at any time by emailing us. This does not affect processing that already took place lawfully.

5. How long we keep your information

• Enquiries that do not become work: up to 12 months after our last contact, then deleted.
• Clients and contracts: for the duration of the relationship and for as long afterwards as required by law (for example, 5 years for tax records).

When information is no longer needed, we delete or de-identify it.

6. Sharing your information

We only share personal information when necessary:

• Service providers (operators) who help us run our business, such as our website host and email provider. They may only process information on our instructions and must keep it secure, as required by section 21 of POPIA.
• Clients and procurement bodies, where information is needed for a tender or contract you are part of.
• Authorities, where the law requires us to disclose it.
• Anyone else only with your consent.

Some of our service providers may store data outside South Africa. Where this happens, we make sure the information is adequately protected as required by section 72 of POPIA.

7. Cookies

Our website uses only essential cookies needed for it to work and stay secure. When you first visit, a notice lets you accept or decline any non-essential cookies; essential cookies always remain active. We do not currently use advertising or tracking cookies. You can change your choice at any time on our Cookie Policy page or by clearing your browser data. Full details are in our Cookie Policy.

8. Your rights under POPIA

You have the right to:

• Ask whether we hold personal information about you, and request a copy
• Ask us to correct or update inaccurate information
• Ask us to delete information we no longer have a lawful reason to keep
• Object to the processing of your information
• Withdraw your consent
• Lodge a complaint with the Information Regulator

To exercise these rights, email info@amtosphere.co.za. We will respond within 30 days. We may need to verify your identity first.

9. Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access, as required by section 19 of POPIA. Our website uses HTTPS encryption. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. If we become aware of a security compromise involving your information, we will notify you and the Information Regulator as required by section 22 of POPIA.

10. Contact and complaints

Information Officer, Amtosphere
Email: info@amtosphere.co.za
Website: www.amtosphere.co.za

If you are unhappy with how we handled your personal information, please contact us first. You may also complain to the Information Regulator (South Africa):
Email: inforeg@justice.gov.za · Website: www.inforegulator.org.za

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. Please check this page regularly.